Shipping policy

We offer shipping on all online orders to major cities and towns within South Africa at a flat rate of R120.  You will need to supply us with all your details, so we can ensure that you receive your order as soon as possible.  
Please provide your full name, street address, suburb and city/town with a valid contact number.

We use a reliable courier to send each product to you.  If the product you ordered is in stock, you should receive your parcel generally within 5-9 business days, except during Sale periods where you might experience a slightly longer delay.  Please keep in mind that we manufacture all products in-house. If you require this product urgently, please inform us and we will do our absolute best.

We can unfortunately not guarantee a specific delivery day or time as this is dependent on the courier company. We will issue you with a tracking number as soon as your parcel has been sent.  Please email us to request your tracking number if not received.

*PLEASE NOTE THAT DURING SALE PERIODS/SPECIAL OFFERS, SHIPPING LEAD TIMES WILL INCREASE DUE TO HIGH DEMAND.

International:

If you want to order a product to be shipped Internationally, you are welcome to email us at info@burgundycollective.com for a quote and we will try our best to get it to where you are. **Please note, any costs due to customs are for your own account.

Please refer to our Guarantee page for more information.