WHERE IS THE BURGUNDY COLLECTIVE WORKSHOP?
You can visit us at Unit 9c, The Woodmill, Vredenburg Road, Devon Valley, Stellenbosch
HOURS OF OPERATION
Monday - Thursday | 08:00 - 17:00
Friday | 08:00 - 15:00
Saturday, Sunday & Public Holiday | Closed
HOW DO I ORDER?
WHAT PAYMENT METHODS ARE ACCEPTED?
We use Payfast, South Africa’s leading payment gateway solution, so rest assured your details are safe and only used to complete the order.
We accept Mastercard, Visa, Snapscan or PayFlex.
We receive automatic notification of payments made via above payment methods, but should you feel like you want to send any proof of payment please send it on to email@example.com with your order number as reference.
Snapscan is a contactless mobile payment solution that makes it easy and safe to pay in a store, online, at home, and on the go. No need for cards, cash, or time-consuming EFTs – just simple payments in a snap!
Payflex is a safe way to get your goods up front and you pay interest-free installments settled over 6 weeks. When you add selected products to your cart please select the preferred payment option as Payflex and follow the steps advised.
For more info on how it works:
Do we ship to Postnet?
HOW LONG DOES IT TAKE TO GET MY ORDER?
We use a reliable courier to send each product to you.
We can unfortunately not guarantee a specific delivery day or time as this is dependent on the courier company, but we will issue you with a tracking number as soon as your parcel has been sent. Please email us to request your tracking number if you did not receive a shipping notification from us.
Please take note
HOW DO I TRACK MY ORDER?
Once your order has been shipped you will receive tracking details from us via email. You can use the tracking number to follow your order via Fastway Tracking Service
If you would like to arrange specifics with the courier delivering to your area, please do so via Fastway Courier Locator
CARING FOR YOUR BAG
Please refer to our caring for your bag page for more information on how to look after your beautifully handcrafted Burgundy Collective product
THE PRODUCT I ORDERED LOOKS DIFFERENT FROM THE WEBSITE?
Though each product has the same design, leather is a natural material and each batch of leather differs, therefore, no product will ever look exactly the same, making each and every handcrafted product unique!
I LOVE MY PRODUCT, BUT IT NEEDS A REPAIR. WHAT DO I DO?
If you bought one of our products and found any defect in the materials or workmanship, kindly contact us as soon as possible. Please email us with all the information and photos of the product. Repairs can then be sent to our Stellenbosch studio. **Courier cost for your own account. Once inspected and repaired, we will ship it back to you free of charge.
We offer a 12 month warranty (from date of purchase, with proof required) within certain conditions and exclusions. If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item. The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Burgundy Collective, transfer of leather dye or misuse.
I AM NOT SATISFIED AND WOULD LIKE TO RETURN MY ORDER
If you bought one of our products and are not completely satisfied with your purchase, please email us with the reason, photos of the product and proof of purchase. You may exchange it within 7 days from receiving the item.
The item needs to be returned in original packaging and not be used. ** Courier cost for your own account.
Once we receive the item, we will first inspect it and then contact you. Kindly take note that any exchange with marks or signs of usage will automatically be rejected.
Unfortunately we do not manufacture one-off bespoke products. We always love some good feedback, however! If you have any ideas about how we can improve our current styles or believe you have an idea that we absolutely must see, please send us an email!
For making use of our unique skills we ask a small fee. Cost depends on the complexity of the design requested. Kindly note that only certain products qualify for custom engraving. Please Email us for a quote
**REGRETFULLY, NO CUSTOMISATION ON SALE ITEMS
Want to add a company logo on our products for corporate gifts? We’d love to help! Please email us for a quote
SALES AND SPECIALS
LOVE OUR PRODUCTS SO MUCH YOU WANT TO BE A STOCKIST?
Please email your request to become a stockist to us to see if we are a good match.