WHERE IS THE BURGUNDY COLLECTIVE WORKSHOP?
You can visit us at Unit 9c, The Woodmill, Vredenburg Road, Devon Valley, Stellenbosch
HOURS OF OPERATION
Monday - Thursday | 08:00 - 17:00
Friday | 08:00 - 15:00
Saturday, Sunday & Public Holiday | Closed
HOW DO I ORDER?
WHAT PAYMENT METHODS ARE ACCEPTED?
We use Payfast, South Africa’s leading payment gateway solution, so rest assured your details are safe and only used to complete the order.
We accept Mastercard, Visa, Zapper or PayFlex
We receive automatic notification of payments made via above payment methods, but should you feel like you want to send any proof of payment please send it on to firstname.lastname@example.org with your order number as reference.
Zapper is a complete lifestyle solution enabling you to make fast, easy and safe payments with a quick scan from your smartphone when prompted.
Payflex is a safe way to get your goods up front and you pay interest-free installments settled over 6 weeks. When you add selected products to your cart please select the preferred payment option as Payflex and follow the steps advised.
Do we ship to Postnet?
HOW LONG DOES IT TAKE TO GET MY ORDER?
All our products are handcrafted in our factory in Stellenbosch. We take great pride in the quality and the process of manufacturing these products. If you need your order by a certain date, please let us know and we will do our absolute best to accommodate you.
Please take note
HOW DO I TRACK MY ORDER?
We can unfortunately not guarantee a specific delivery day or time as this is dependent on the courier company. Once your order has been shipped you will receive tracking details from us via email. You can use the tracking number to follow your order's delivery timeline.
CARING FOR YOUR BAG
Please refer to our caring for your bag page for more information on how to look after your handcrafted Burgundy Collective leather products.
THE PRODUCT I ORDERED LOOKS DIFFERENT FROM THE WEBSITE?
Leather is a natural material and each batch of leather differs, therefore, no product will ever look exactly the same, making each and every handcrafted product unique! Please keep in mind that all our products are handmade and sizing may differ slightly.
We offer a 12 month warranty (from date of purchase, with proof required) within certain conditions and exclusions. If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item. The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Burgundy Collective, transfer of leather dye or misuse.
If you have received a defective item, please send us an email (within 5 days of delivery) with your order number and photos of the product and we will take it further.
I LOVE MY PRODUCT, BUT IT NEEDS A REPAIR. WHAT DO I DO?
If you bought one of our products and found any defect in the materials or workmanship, kindly contact us as soon as possible. Please email us with all the information and photos of the product. Repairs can then be sent to our Stellenbosch studio. **Courier cost for your own account.
Once inspected and repaired, we will ship it back to you free of charge.
I AM NOT SATISFIED AND WOULD LIKE TO RETURN MY ORDER
If you bought one of our products and are not completely satisfied with your purchase, please email us at email@example.com with the reason, photos of the product and proof of purchase - within 14 days of receiving your order.
In the event of an exchange/return, we have to be notified of the parcel's shipping/delivery details within the same 14 days. The item needs to be in the original unused condition and in original undamaged packaging. ** Courier costs involved will be for your own account.
Once we receive the item back, it will be inspected and we will use our own discretion to determine if above stated conditions are met.
Kindly note that non faulty returns will be charged a 10% handling fee. You will have an option for store credit or a refund.
**Return/exchange requests past 14 days cannot be accepted.
Unfortunately we do not manufacture one-off bespoke products. We always love some good feedback, however! If you have any ideas about how we can improve our current styles or believe you have an idea that we absolutely must see, please send us an email!
For making use of our unique skills we ask a small fee. Cost depends on the complexity of the design requested. Kindly note that only certain products qualify for custom engraving. Please Email us for a quote
**REGRETFULLY, NO CUSTOMISATION ON SALE ITEMS
Want to add a company logo on our products for corporate gifts? We’d love to help! Please email us for a quote
SALES AND SPECIALS
Sign up for our newsletter or follow us on social media for any updates on the latest sales and specials! Visit our Facebook or Instagram pages for more info
LOVE OUR PRODUCTS SO MUCH YOU WANT TO BE A STOCKIST?
Please email your request to become a stockist to us to see if we are a good match.