Guarantee & Terms of Sale

At Burgundy Collective, we take great care in our work and are committed to crafting the highest quality products possible.

Leather is a natural product and all our bags are handmade, therefore each product will be unique and might vary slightly in colour and structure. This only adds to the character of our high quality products and we are sure you will love your Burgundy Collective piece as much as we love making it.

Shipping:

We offer Free shipping on all online orders of R2000 and over, to major cities and towns within South Africa.  You need to supply us with all your details, so we can ensure that you receive your order as soon as possible.  
Please provide your full name, street address, suburb and city / town with a contact number and best date for delivery.

We use a reliable courier to send each product to you.  If the product you ordered is in stock, you should receive your parcel normally within 5-9 business days, except during sale periods or special offers where you might experience a longer delay. Please keep in mind that we manufacture each product on order. If you require this product urgently, please inform us and we will do our absolute best.

We can unfortunately not guarantee a specific delivery day or time as this is dependant on the courier company, but we can issue you with a tracking number as soon as your parcel has been sent.  Please email us to request your tracking number if needed.

PLEASE NOTE THAT DURING SALE PERIODS, SHIPPING LEAD TIMES WILL INCREASE DUE TO HIGH DEMAND.

International:

If you want a product to be shipped Internationally, you are welcome to email us at info@burgundycollective.com for a quote and we will try our best to get it to where you are. **Please note, any cost due to customs are for own account.

Warranty:

We offer a 12 month warranty (from date of purchase, with proof required) within certain conditions and exclusions.  If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item if possible or replace it free of charge with an equal or similar item. 

The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Burgundy Collective, transfer of leather dye or misuse.

If you bought one of our products and found any defect in the materials or workmanship, kindly contact us as soon as possible to resolve.  Please email us at info@burgundycollective.com with all the information and photos of the product. Repairs can then be sent to us.  **Courier cost for your own account. Once inspected and repaired, we will ship it back to you free of charge.

The unique differences in the colour and texture of leather is what makes the product só unique. The leather may darken and soften over time, due to normal use and exposure to the elements.  Refer to our Care section for more information on caring for your bag.

Returns:

If you bought one of our products and are not completely satisfied with your purchase, please email us at info@burgundycollective.com with the reason, photos of the product and proof of purchase - within 14 days of receiving the product. 

In the event of an exchange/return, we have to be notified of the parcel's shipping/delivery details within the same 14 days. The item needs to be in the original unused condition and in original undamaged packaging. ** Courier costs involved will be for your own account.

When we receive the item back, it will be inspected and we will use our own discretion to determine if above stated conditions are met.

Kindly note that non-faulty returns will be charged a 10% handling fee. You will have an option for either store credit or a cash refund. 

Return/exchange requests past 14 days will not be considered.

Please note:

• Sale items are final sales. No exchanges on sale items unless defective (Burgundy Collective reserves the right to either repair or replace the product).
• We do not cover the terms of sale for products purchased from third party resellers, except for the basic warranty. 
• Return requests of non-faulty items (see return terms) will incur a handling fee of 10%.

What payment methods are accepted:

We offer secure payment options, so rest assured your details are safe and only used to complete the order. We accept Mastercard, Visa, Zapper and Payflex.

Note:

• We unfortunately do not accept American Express or Diners Club
• If goods are in stock, it will be shipped once the payment is confirmed.

Basic Sale Terms & Conditions:

• Burgundy Collective reserves the right to cancel an order at any given time. In this case, Burgundy Collective will provide the client with a full refund of the amounts paid.
• Any return request (within 14 days) of non-faulty items will incur a handling fee of 10%. Return shipping will be for your own account.
• Any return/exchange request must be received via email within 14 days from the date of receipt. The product's shipping/delivery details must be received within the same 14 days.
• We do not cover the terms of sale for products purchased from third-party resellers, except for warranty.

Additional Terms and Conditions during sale periods:

• Sale items are final sales. 
• During sale periods/special offers, delivery may take up to 3 weeks due to high demand & product processing.
• No customisation or engraving on Sale items.
• No exchanges on sale items unless defective (Burgundy Collective reserves the right to either repair or replace the product)
• Discount Codes are not applicable on sale items.
• Vouchers/Gift Cards are accepted during sale periods.
• All payments have to be received within the Sale period to qualify for sale price. Burgundy Collective holds the right to cancel orders for which proof of payments are not provided within this period.
• While Stocks last.

Should you have any further questions on guarantee or returns, kindly send us an email at info@burgundycollective.com.