Guarantee & Terms of Sale
At Burgundy Collective, we take great care in our work and are committed to crafting the highest quality products possible.
Leather is a natural product and all our bags are handmade, therefore each product will be unique and might vary slightly in colour and structure. This only adds to the character of our high quality products and we are sure you will love your Burgundy Collective piece as much as we love making it.
Shipping:
We offer shipping on all online orders to major cities and towns within South Africa at a flat rate of R100. You need to supply us with all your details, so we can ensure that you receive your order as soon as possible.Please provide your full name, street address, suburb and city / town with a contact number and best date for delivery.
We use a reliable courier to send each product to you. If the product you ordered is in stock, you should receive your parcel normally within 5-9 business days, except during sale periods or special offers where you might experience a longer delay. Please keep in mind that we manufacture each product on order. If you require this product urgently, please inform us and we will do our absolute best.
We can unfortunately not guarantee a specific delivery day or time as this is dependant on the courier company, but we can issue you with a tracking number as soon as your parcel has been sent. Please email us to request your tracking number if needed.
PLEASE NOTE THAT DURING SALE PERIODS, SHIPPING LEAD TIMES WILL INCREASE DUE TO HIGH DEMAND.
International:
If you want a product to be shipped Internationally, you are welcome to email us at info@burgundycollective.com for a quote and we will try our best to get it to where you are. **Please note, any cost due to customs are for own account.
Warranty:
We offer a lifetime manufacturing warranty on our products & a 12 month warranty on hardware from date of purchase, with proof of purchase required, (excludes Footwear) within certain conditions and exclusions. If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item if possible or replace it free of charge with an equal or similar item.
The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Burgundy Collective, transfer of leather dye or misuse.
If you bought one of our products and found any defect in the materials or workmanship, kindly contact us as soon as possible to resolve. Please email us at info@burgundycollective.com with all the information and photos of the product. Repairs can then be sent to us. **Courier cost for your own account. Once inspected and repaired, we will ship it back to you free of charge.
The unique differences in the colour and texture of leather is what makes the product só unique. The leather may darken and soften over time, due to normal use and exposure to the elements. Refer to our Care section for more information on caring for your bag.
Burgundy Collective leathers have distinctive character. The natural markings such as scarring, blemishes, insect bites, and stretch marks are significant characteristics of high quality full grain leather. We do not consider natural markings a defect and embrace the unique nature of every animal hide.
Footwear Warranty:
With a valid receipt/proof of purchase, we guarantee our footwear for 6 months from any manufacturing or material defect and will, at our discretion, repair or replace your pair. Please note that this is not a guarantee against normal wear and tear. Nor does it apply to a product that has been damaged by misuse, neglect, accident, modification, unauthorized repair or inadequate care that can be reasonably expected.
Burgundy Collective reserves the right to establish whether the product failure or damage is due to fair wear and tear or abuse, by doing a physical inspection of the product. If required, the item may need to be returned to our head office or factory for quality assessment.
Courier fees will be for your own account.
If a quality issue or manufacturing defect is identified within 6 months of purchase, we will make an effort to repair the item. If a repair is not possible, we will replace the item. Please be aware that repairs are intricate work and take time. A timeline estimation will be communicated to you as soon as a repair has been received and investigated.
If you wish to exchange your pair for another size (within exchange period), please reach out to us at info@burgundycollective.com with your original order number as reference.
Please take note that any pair that is being returned for and exchange or refund (within exchange period) must be in a saleable condition. This means that if the product shows any sign of wear (toe creases, dirty soles, missing laces, etc) it will be rejected for return.
Returns:
If you bought one of our products and are not completely satisfied with your purchase, please email us at info@burgundycollective.com with the reason, photos of the product and proof of purchase - within 14 days of receiving the product.
In the event of an exchange/return, we have to be notified of the parcel's shipping/delivery details within the same 14 days. The item needs to be in the original unused condition and in original undamaged packaging.
** Courier costs involved will be for your own account.
When we receive the item back, it will be inspected and we will use our own discretion to determine if above stated conditions are met.
Kindly note that non-faulty returns will be charged a 10% handling fee. You will have an option for either store credit or a cash refund.
Return/exchange requests past 14 days will not be considered.
Please note:
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Sale items are final sales. No exchanges on sale items unless defective (Burgundy Collective reserves the right to either repair or replace the product).
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We do not cover the terms of sale for products purchased from third party resellers, except for the basic warranty.
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Return requests of non-faulty items (see return terms) will incur a handling fee of 10%.
We offer secure payment options, so rest assured your details are safe and only used to complete the order. We accept Mastercard, Visa, Zapper and Payflex.
Note:
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We unfortunately do not accept American Express or Diners Club
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If goods are in stock, it will be shipped once the payment is confirmed.
Basic Sale Terms & Conditions:
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Burgundy Collective reserves the right to cancel an order at any given time. In this case, Burgundy Collective will provide the client with a full refund of the amounts paid.
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Any return request (within 14 days) of non-faulty items will incur a handling fee of 10%. Return shipping will be for your own account.
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Any return/exchange request must be received via email within 14 days from the date of receipt. The product's shipping/delivery details must be received within the same 14 days.
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We do not cover the terms of sale for products purchased from third-party resellers, except for warranty.
Additional Terms and Conditions during sale periods:
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Sale items are final sales.
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During sale periods/special offers, delivery may take up to 3 weeks due to high demand & product processing.
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No customisation or engraving on Sale items.
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No exchanges on sale items unless defective (Burgundy Collective reserves the right to either repair or replace the product)
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Discount Codes are not applicable on sale items.
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Vouchers/Gift Cards are accepted during sale periods.
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All payments have to be received within the Sale period to qualify for sale price. Burgundy Collective holds the right to cancel orders for which proof of payments are not provided within this period.
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While Stocks last.