Guarantee & Terms of Sale
At Burgundy Collective, we take great care in our work and are committed to crafting the highest quality products possible.
Leather is a natural product and all our products are handmade, therefore each product will be unique and might vary slightly in colour and structure. This only adds to the character of our high quality products and we are sure you will love your Burgundy Collective piece as much as we love making it.
Warranty:
We offer a lifetime manufacturing warranty on our products & a 12 month warranty on hardware from date of purchase, with proof of purchase required, (excludes Footwear) within certain conditions and exclusions. If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item if possible or replace it free of charge with an equal or similar item.
The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Burgundy Collective, transfer of leather dye or misuse.
If you bought one of our products and found any defect in the materials or workmanship, kindly contact us as soon as possible to resolve. Please email us at info@burgundycollective.com with all the information and photos of the product. Repairs can then be sent to us. **Courier cost for your own account. Once inspected and repaired, we will ship it back to you free of charge.
The unique differences in the colour and texture of leather is what makes the product só unique. The leather may darken and soften over time, due to normal use and exposure to the elements.
Refer to our Care section for more information on caring for your bag.
Burgundy Collective leathers have distinctive character. The natural markings such as scarring, blemishes, insect bites, and stretch marks are significant characteristics of high quality full grain leather. We do not consider natural markings a defect and embrace the unique nature of every animal hide.
Footwear Warranty:
With a valid receipt/proof of purchase, we guarantee our footwear for 6 months from any manufacturing or material defect and will, at our discretion, repair or replace your pair. Please note that this is not a guarantee against normal wear and tear. Nor does it apply to a product that has been damaged by misuse, neglect, accident, modification, unauthorized repair or inadequate care that can be reasonably expected.
Burgundy Collective reserves the right to establish whether the product failure or damage is due to fair wear and tear or abuse, by doing a physical inspection of the product. If required, the item may need to be returned to our head office or factory for quality assessment.
Courier fees will be for your own account.
If a quality issue or manufacturing defect is identified within 6 months of purchase, we will make an effort to repair the item. If a repair is not possible, we will replace the item. Please be aware that repairs are intricate work and take time. A timeline estimation will be communicated to you as soon as a repair has been received and investigated.
If you wish to exchange your pair for another size (within exchange period), please reach out to us at info@burgundycollective.com with your original order number as reference.
Please take note that any pair that is being returned for an exchange or refund (within exchange period) must be in a saleable condition. This means that if the product shows any sign of wear (toe creases, dirty soles, missing laces, etc) it will be rejected for return.
What payment methods are accepted:
We offer secure payment options, so rest assured your details are safe and only used to complete the order. We accept Mastercard, Visa, Zapper and Payflex.
Note:
-
We unfortunately do not accept American Express or Diners Club
-
If goods are in stock, it will be shipped once the payment is confirmed.
Returns
- View our policy HERE
Basic Sale Terms & Conditions
-
View our policy HERE
- PLEASE NOTE THAT DURING SALE PERIODS, SHIPPING LEAD TIMES WILL INCREASE DUE TO HIGH DEMAND.