Guarantee & Terms of Sale

At Burgundy Collective, we take great care in our work and are committed to crafting the highest quality products possible.

Leather is a natural product and all our bags are handmade, therefore each product will be unique and might vary slightly in colour and structure.  This only adds to the character of our high quality products and we are sure you will love your Burgundy Collective piece as much as we love making it.

Shipping:

We offer Free shipping on all products of R 600 and over, to major cities and towns within South Africa.  You need to supply us with all your details, so we can ensure that you receive your order as soon as possible.  
Please provide your full name, street address, suburb and city / town with a contact number and best time for delivery.

We use a reliable courier to send each product to you.  If the product you ordered is in stock, you should receive your parcel normally within 3-5 working days.  If we are out of stock, we will let you know when the product is ready to be shipped after a few days.  

We can unfortunately not guarantee a specific delivery day or time as this is dependant on the courier company, but we can issue you with a tracking number as soon as your parcel has been sent.  Please email us to request your tracking number if needed.

If you want to order a product to be shipped Internationally, you are welcome to email us at info@burgundycollective.com for a quote and we will try our best to get it to where you are.

Warranty:

We offer a 12 month warranty (from date of purchase, with proof required) within certain conditions and exclusions.  If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item if possible or replace it free of charge with an equal or similar item. 

The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Burgundy Collective, transfer of leather dye or misuse.

If you bought one of our products and found any defect in the materials or workmanship, kindly contact us as soon as possible to resolve.  Please email us at info@burgundycollective.com with all the information and photos of the product.

The unique differences in the colour and texture of leather is what makes leather products unique and the leather may darken and soften over time, due to normal use and exposure to the elements.  Refer to our Care section for more information on caring for your bag, or contact us if you have any further questions.

Returns:

If you bought one of our products and are not completely satisfied with your purchase, please email us at info@burgundycollective.com with the reason, photos of the product and proof of purchase - within 7 days.

You may return or exchange it within 7 days from receiving the item. The item needs to be in the original condition, in original packaging and not been used. ** Courier cost for your own account.

When we receive the item back, we will first inspect it and contact you to obtain the refund details.

Should you have any further questions on guarantee or returns, kindly send us an email.