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HQ / WORKSHOP:
You can visit our studio at Unit 9c, The Woodmill, Vredenburg Road, Devon Valley, Stellenbosch
Monday - Thursday | 08:00 - 17:00
Friday | 08:00 - 15:00
Saturday, Sunday & Public Holiday | Closed
You can visit us for an in-store experience at Entrance 2, opposite Typo, next to Markhams.
Monday - Saturday | 09:00 - 19:00
Sunday & Public Holiday | 09:00 - 17:00
-Visit our website, choose a product & colour variation, click “ADD TO CART”
-Visit the Checkout page on the right-hand side of the page
-Add a note if you need us to know something specific
-Click “CHECKOUT” & follow the steps to complete the order.
-Be sure to familiarise yourself with our Terms & Conditions
We use Payfast, South Africa’s leading payment gateway solution, so rest assured your details are safe and only used to complete the order. We accept Mastercard, Visa, Ozow, Zapper or PayFlexWe receive automatic notification of payments made via above payment methods, but should you feel like you want to send any proof of payment please send it on to email@example.com with your order number as reference.
Zapper is a complete lifestyle solution enabling you to make fast, easy and safe payments with a quick scan from your smartphone when prompted.
Payflex is a safe way to get your goods up front and you pay interest-free installments settled over 6 weeks. When you add selected products to your cart please select the preferred payment option as Payflex and follow the steps advised.
We unfortunately do not accept American Express or Diners ClubGoods will only be shipped once payment are confirmed on our side
We offer shipping on all online orders to major cities and towns within South Africa at a flat rate of R100. To ensure that you receive your order as soon as possible, please supply us with all your details when prompted; your full name, street address, suburb, city / town, postal code, a contact number, email address and best date for delivery.
We make use of a door-door courier. We require a physical address and therefore unfortunately do NOT make use of Postnet services or a PO Box
If you want to order a product to be shipped Internationally, you are welcome to email us at firstname.lastname@example.org for a quote and we will try our best to get it to where you are.
**Please note, any costs due to customs will be for your own account.
What to do if you selected IN-STORE COLLECTION in error
Mistakes happen and we're more than happy to ship your order to you!
Kindly reach out to us at email@example.com and we'll send you a shipping invoice which you can settle via EFT.
Once the payment has been confirmed by our accounts department, we'll ship your order to you promptly.
All our products are handcrafted and we take great pride in the quality and the process of manufacturing these products.
If you need your order by a certain date, please let us know and we will do our absolute best to accommodate you.
If the product is in stock, the estimated delivery time is within 5-9 business days depending on where you are located.
If you opted for in-store collection you will be notified once your order is ready for pick-up from our studio.
During sale times/special offers shipping lead time does increase due to the high volume of orders.
You will be updated accordingly when you order is ready to be shipped/collected.
We can unfortunately not guarantee a specific delivery day or time as this is dependent on the courier company.
Once your order has been shipped you will receive tracking details from us via email.
You can use the tracking number to follow your order's delivery timeline.
Leather is a natural material and each batch of leather differs, therefore, no product will ever look exactly the same, making each and every handcrafted product unique!
Please keep in mind that all our products are handmade and sizing may differ slightly.
We offer a lifetime manufacturing warranty on our products & a 12 month warranty on hardware from date of purchase, with proof of purchase required, (excludes Footwear) within certain conditions and exclusions.
If the item, under conditions of normal use, proves to be defective, we will investigate the issue and gladly repair the item if possible or replace it free of charge with an equal or similar item.
The warranty excludes any damage as a result of accidents, including water spills or damage, alteration, repair by any party other than Burgundy Collective, transfer of leather dye or misuse.
If you bought one of our products and found any defect in the materials or workmanship, kindly contact us as soon as possible to resolve. Please email us at firstname.lastname@example.org with all the information and photos of the product. Repairs can then be sent to us.
**Courier cost for your own account.
Once inspected and repaired, we will ship it back to you free of charge.
The unique differences in the colour and texture of leather is what makes the product só unique. The leather may darken and soften over time, due to normal use and exposure to the elements. Refer to our Care section for more information on caring for your bag.
Burgundy Collective leathers have distinctive character. The natural markings such as scarring, blemishes, insect bites, and stretch marks are significant characteristics of high quality full grain leather. We do not consider natural markings a defect and embrace the unique nature of every animal hide.
With a valid receipt/proof of purchase, we guarantee our footwear for 6 months from any manufacturing or material defect and will, at our discretion, repair or replace your pair.
Please note that this is not a guarantee against normal wear and tear. Nor does it apply to a product that has been damaged by misuse, neglect, accident, modification, unauthorized repair or inadequate care that can be reasonably expected.
Burgundy Collective reserves the right to establish whether the product failure or damage is due to fair wear and tear or abuse, by doing a physical inspection of the product. If required, the item may need to be returned to our head office or factory for quality assessment.
**Courier fees will be for your own account.
If a quality issue or manufacturing defect is identified within 6 months of purchase, we will make an effort to repair the item. If a repair is not possible, we will replace the item.
Please be aware that repairs are intricate work and take time. A timeline estimation will be communicated to you as soon as a repair has been received and investigated.
If you wish to exchange your pair for another size (within exchange period), please reach out to us at email@example.com with your original order number as reference.
Please take note that any pair that is being returned for and exchange or refund (within exchange period) must be in a saleable condition. This means that if the product shows any sign of wear (toe creases, dirty soles, missing laces, etc) it will be rejected for return.
If your Burgundy Collective product is in need of some repair work, kindly contact us at firstname.lastname@example.org.
Include the original purchase information and photos of the product.
If your product is still under warranty, the repair cost is free of charge.
If it is outside of warranty, we will send you a quote once we have investigated the product to determine the extent of repair work required.
Repairs must be sent to our Stellenbosch studio.
**Courier cost for your own account.
If you bought one of our products and are not completely satisfied with your purchase, please email us at email@example.com with the reason, photos of the product and proof of purchase - within 14 days of receiving your order.
In the event of an exchange/return, we have to be notified of the parcel's shipping/delivery details within the same 14 days.
The item needs to be in the original unused condition and in original undamaged packaging.
** Courier costs involved will be for your own account.
Once we receive the item back, it will be inspected and we will use our own discretion to determine if above stated conditions are met.
Kindly note that non faulty returns will be charged a 10% handling fee.
You will have an option for store credit or a refund.
**Return/exchange requests past 14 days will not be accepted.
No refunds on Sale items.
Unfortunately we do not manufacture one-off bespoke products. We always love some good feedback, however! If you have any ideas about how we can improve our current styles or believe you have an idea that we absolutely must see, please send us an email!
For making use of our unique skills we ask a small fee. Cost depends on the complexity of the design requested. Kindly note that only certain products qualify for custom engraving. Please Email us for a quote.
**REGRETFULLY, NO CUSTOMISATION ON SALE ITEMS OR DURING SALE PERIODS
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